Returning the Motorhome
ON ARRIVAL TO OUR MOTORHOME RENTAL STATION
Our rental stations are often busy, and vehicles need several hours turnaround time for the drop-off procedure where the vehicle is carefully checked for technical condition, then thoroughly cleaned, and personally prepared for the next client. It is therefore very important that you return your rental motorhome on time. Additional fees may be charged if the motorhome is returned later than the agreed drop-off time. Touring Cars may also charge possible monetary losses from the client if their actions delay next rental of the rental camper.
If you wish to change your drop-off time, please, let us know at least 24 hours in advance and we will find alternative time slot for you if/when possible. However, due to the high number of daily rental actions, Touring Cars rental station must approve all changes you wish to make regarding the original return time.
RETURNING THE RENTAL MOTORHOME
In Touring Cars we dedicate our expertise and customer care to each and every client and the only way to ensure we always have enough time to give you the individual attention you deserve, is to perform all rental actions by appointment basis. You are welcome to return the motorhome also outside these our normal regular office hours but the services between 18:00 and 08:00 are subject to additional service fee and availability.
GENERAL MOTORHOME RETURN POLICY
- Fill up the diesel tank
- Fill up the gas bottles (if not purchased earlier)
- Ensure that the overall cleanliness is good*
- Empty trash cans*
- Empty and wipe the fridge*
- Clean the stove top and table surfaces*
- Empty and rinse the toilet cassette*
- Empty the grey water tank*
- Leave the fresh water tank 1/3 full*
- Shake all carpets outside of the vehicle*
- Separate all rented pillows, duvets, linen, and towels in different stacks on a bed*
- DO NOT wash the exterior of the vehicle
* If you have purchased the "Final Cleaning" service, you can skip the marked points.
FUEL AND GAS
Touring Cars motorhome rental begins with a full tank of diesel. When returning the camper, rental client needs to refill the diesel tank. The fuel is not included in the rental price. The fuel consumption varies while en route depending on your driving manners. Please, remember to turn off the engine and all ignition sources including gas appliances, refrigerator, hot water heater, and stove, each time you are refueling your motorhome.
When starting your exciting motorhome holiday in Europe, there are two full gas bottles ready for use in the motorhome. We advise you to replace any opened gas bottles before returning your rental motorhome. Otherwise, you will be asked to compensate Touring Cars for any opened bottle.
To enable a safe and carefree holiday environment for you, Touring Cars provides a thorough vehicle orientation, technical instructions and 24/7 road assistant service. However, the rental customer is obligated to take care of the vehicle as its own property and be cautious while driving. During rental period, a customer needs to observe the condition of the vehicle, checking the engine oil, fluids, and coolant levels at each refueling, as well as immediately report mechanical failures and technical malfunctions. All guidance and recommendations of TC support team should be followed.
In the event of the vehicle being in breakdown repair for 24 hours or more, not by fault of the customer, our responsibility to the customer is limited to a refund of daily rate or a portion thereof. The customer is required to take the rental vehicle to the closest repair location instructed by Touring Cars roadside assistance.