Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS
Touring Cars motorhome rental company and franchise chain is actively operates with over 30 years of strong presence and background as the highest quality of service provider with major focus in mind: high quality service range and customer care. A dedicated international team constantly supports the demanding destinations across Europe with it´s service-oriented attitude and profoundly available to answer to your questions.
Not just a hotel room!
Renting a motorhome can be the most unique experience of a lifetime, the most convenient way to explore the untouched nature and relax in rich environment. Touring Cars´ mission is to offer unparalleled freedom on a holiday and fulfill each client´s individual vacation dreams in Finland, Sweden, Norway, Russia, Iceland, Estonia, Latvia, France, Croatia, Spain and Bulgaria.
ABOUT TOURING CARS
Where is the Operating Headquarter Office of Touring Cars?
Touring Cars, the luxury motorhome rental franchise company is operating and founded in Helsinki, Finland. The address is Tiilenlyöjänkuja 6, 01720 Vantaa, Finland.
The motorhome rental stations are available in 12 countries (Finland, Sweden, Norway, Iceland, Estonia, Latvia, United Kingdom, France, Russia, Croatia, Spain and Bulgaria) which allows Touring Cars travelers to enjoy endless possibilities of freedom and to discover places with a motorhome anywhere.
How can I contact Touring Cars International Sales Office?
Touring Cars Sales Office available for your services all year round (except during bank holidays). The sales office is open from Monday to Friday 09:00 - 16:00 (GMT +2) through the following phone number: +358 (0)9 849 4050.
If you would like to request a motorhome rental, please do not hesitate to contact us via e-mail: email@example.com.
What is the overall process of a motorhome rental?
Touring Cars website serves as a booking engine to reserve a motorhome and to check live availability of the available products. If the motorhome successfully reserved, we will request flight details and primary contact details. These details allows a Touring Cars professional to be present at an arrival and warmly greet our guests at the airport.
What driving license do I need?
All our vehicles can be driven with licenses comparable to standard European B-license. Kindly double check with your local transit authorities the validity of your license in the destination country, if your license is issued outside the EU. You may be required to attain an international driving permit.
TRAVELING OUTSIDE THE DESTINATION COUNTRY
Can I travel outside of my destination country?
Yes, sure. If you are planning to visit several countries with the rental vehicle, please contact firstname.lastname@example.org in advance to verify the requirements for possible insurance documents. Travelling within the Nordic countries does not require any special attention concerning approval, when a rental vehicle has been collected from one of these countries. Travelling to Russia, Belarus or Ukraine is not allowed with vehicles rented from our European stations. When renting from Russia, traveling abroad is allowed when requested in advance, kindly notice that a Green Card is required. Traveling to Ukraine is not allowed.
What are issued long rental discounts at Touring Cars?
Long rentals, starting from longer than 14 days, have discounted daily rates according to following intervals:
15 - 29 days -2%
30 - 44 days -11%
+45 days -20%
EARLY BIRD DISCOUNTS
What kind of Early Bird discounts are issued at Touring Cars?
We will provide discounted rates for agent and international bookings (from the sales office) if booked and paid early. If the final invoice is settled before the due date the following discounts will be applied.
4% OFF applies if the rental booked before November 30th
2% OFF applies if the rental booked before January 31
What does a Luxury Rental stands for?
Touring Cars has a special motorhome category option which is called Luxury rental. Rental campers in Luxury categories includes state-of-the-art bathroom and cooking facilities. Even though all of our campers are super well-equipped, this category takes it even further, providing air-conditioning for the comfortable living, as well as a TV system for entertainment. You will receive also a welcoming gift and taste of local delicacy assortment.
LUXURY RENTAL GIFTS
What does the "taste of local delicacy" gift includes?
Taste of local delicacy gift package include: cheese, salami, crackers, cookies, local bread, chocolate, premium coffee, tea, sparkling wine and water bottles.
Can I pay my rental in parts?
If your planned departure date is in more than 45 days, you can complete an initial payment of 200 EUR / 2000 KR / 170 GBP to confirm your booking. Full payment of the booking must be received at latest 45 days prior to departure.
If your planned departure date is closer than 45 days, the full payment of the booking must be completed during the booking process at once.
What is the minimum rental length at Touring Cars?
Our minimum rental length is 1 day. One day rental means that the pick up and return will be held on the same day. Each calendar day will be charged. So we consider two rental days in practise when the vehicle is being collected on Monday afternoon and returned on Tuesday morning. Please consider that rental consist of the Base charge and daily fees which makes sense to these 1-3 day rentals. It means that officially cheapest rentals starts at 300€ (Base charge is around 270€ + cheapest daily fees starts around 50€.)
OUT OF OFFICE HOURS
What does "out of office hours / night surcharge" stands for?
Touring Cars travelers can collect and return the motorhome without additional fees between 8am and 6pm. Additional fee does not apply when customer service process starts earliest at 8am or latest 6pm. It means that if a flight is scheduled to be landing at 5:30pm and meeting is scheduled to happen at 6pm there is no additional charge even though the handover process will be ready at 7PM.
My payment did not go through, what can I do?
We recommend you contact your bank to ensure your daily limit for online purchases is sufficient for the value of the payment, and that there are no regional security restrictions. Please note that our website is optimized for Google Chrome and therefore issues might occur when using other browsers. Please contact email@example.com if you require additional support.
How can we confirm the free pickup and drop off transfers?
The rental stations offer free transfers from the nearest international airports for your convenience. Some rental stations also provide transfers from selected hotels free of charge. You can include this information in the booking stage, or email firstname.lastname@example.org to confirm any possible flight numbers, landing times or hotel locations for your transfer to be scheduled. If your departure is in three days or less, please request your transfer options directly from your Touring Cars rental station.
How long will the battery last in the motorhome?
It depends on your consumption. The vehicle has two batteries, the engine battery and a separate one for the living area. Both batteries recharge while driving, and the living area battery can also be recharged with a cable provided with every motorhome. You can conveniently monitor your battery levels from the control panel inside the vehicle.
How long will a gas bottle last in the motorhome?
Your motorhome has two full gas bottles when you start your holiday. Both bottles should be returned full when you return your motorhome. Many of the appliances in the motorhome use gas to function including refrigerator, stove top and heating system. The average consumption is one bottle per week without the use of heating, but during the cold winter months you should be prepared to change the bottle more frequently. For a hassle-free return, without a need to change the bottle, we recommend you book a gas bottle in advance.
TRAVELING OUTSIDE THE DESTINATION COUNTRY
Do I need to organize a green card (certificate for motor insurance) if I am leaving outside of my destination country?
Before starting the engines with a motorhome and enjoy an ever-first camper van holiday, please, make sure to inform the rental station if it is planned to cross borders. If the motorhome is planned to be taken outside of European Union, then please contact Touring Cars International Sales Office.
To benefit fully of the details, please visit our general info page.
What does the green card stands for?
The green card is not in itself insurance cover. It is a document recognised in all the participating countries as proof that your vehicle has been insured to the minimum necessary to meet the legal requirements of those countries. This requirement is often simply third party insurance, covering you against a claim for damage you cause to another vehicle.
ON THE ROAD
What does a 24/7 road-side assistance stands for?
Touring Cars rental stations carry out the extra service to if any technical issues would occur on the road during a motorhome holiday. Rental stations are committed to organize and keep up this service always when a motorhome is on the road.
What does a Base Charge stands for?
The aim of the base charge is to cover all cleaning, preparation and customer service related duties for each rental.
Services included in the base charge:
Reservation processing and customer service
Basic interior cleaning
V.I.P Airport transfers; pickup transfer is always included from the default airport to the rental station. Airport transfer has to be booked separately with complete arrival details (flight number and estimated arrival time)
Familiarization to the motorhome by standardized video format & personal introduction
Delivery and collection 7 days a week between 8:00 – 18:00 by appointment.
Holiday Guides and informative brochures about the holiday destination can be collected at the pick-up station
24/7 hotline roadside assistance phone